Return & Refund Policy

Return & Refund Policy for BAGGU

Return Eligibility and Conditions

BAGGU accepts returns of eligible products within 30 days from the date of delivery. To qualify for a return, items must be unused, undamaged, and returned in substantially the same condition as when received.

Certain products may have specific restrictions on returns due to their type, condition, or legal regulations. Products identified as final sale or those that cannot be returned due to hygiene, safety, personalization, or other lawful reasons are not eligible for return. Any such product-specific restrictions override the standard 30-day return window.

Condition of Returned Products

Returned items should be accompanied by all original packaging, accessories, components, documentation, and any other materials initially provided with the order. BAGGU reserves the right to refuse a return or adjust the refund amount if the product is found to be used, damaged, altered, or incomplete, subject to applicable laws.

How to Request a Return

Contact BAGGU before returning any product to initiate the process.
Provide sufficient order details along with a clear reason for the return.
Once the return request is approved, BAGGU will provide detailed instructions on how to send your item back.

Return Shipping Costs

Unless mandated by applicable law, customers are responsible for return shipping charges if the return is due to a change of mind or any reason other than a defect. For items confirmed to be defective, damaged, or incorrect upon arrival, BAGGU will offer an appropriate return solution that may include covering return shipping costs.

Refund Processing

After BAGGU receives and inspects the returned product, refunds will generally be issued to the original payment method if the return meets all eligibility criteria. Please allow 5 to 10 business days for the refund to be completed. Note that some financial institutions or payment providers may require additional time for the funds to become accessible.

Damaged, Defective, or Incorrect Items

If your order has any damage, defects, or incorrect items, report the issue promptly to BAGGU. To help resolve the matter efficiently, you may be asked to provide supporting photographs, order details, packaging information, or other relevant documentation.

Exchanges

Subject to inventory availability, BAGGU may offer an exchange for eligible products. If the replacement product is unavailable, a refund or an alternative solution may be provided where appropriate.